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Effective Date: May 13, 2026

Maven Facility Solutions respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit our website, request an estimate, communicate with us, or use our services.

Information We Collect

We may collect information you voluntarily provide, including:

Name
Phone number
Email address
Service address
Property or facility information
Cleaning preferences and service requests
Appointment information
Billing and payment-related information
Messages or other communications you send to us
Our website or service providers may also automatically collect limited technical information, such as browser type, device information, IP address, and website activity.

How We Use Your Information

We may use your information to:

Respond to estimate requests
Schedule and provide cleaning services
Communicate regarding appointments
Prepare estimates and invoices
Process payments
Provide customer support
Maintain business and service records
Improve our services and website
Send service-related communications
Send marketing communications when permitted

Text Messages & Email

If you provide your phone number or email address, we may use it to communicate with you regarding estimates, appointments, invoices, service updates, and other business-related matters. Marketing communications may be discontinued by following the unsubscribe instructions provided or by contacting us.

Payment Information

Payments may be processed through third-party payment providers. Maven Facility Solutions may not directly store complete credit or debit card information.

Third-party payment processors handle information according to their own privacy and security policies.

How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate our business, such as scheduling, invoicing, payment processing, website hosting, customer communication, and business-management platforms. We may also disclose information when required by law or when reasonably necessary to protect our business, clients, employees, or legal rights.

Photos & Service Documentation

With appropriate permission, we may take photos of completed work for quality assurance, documentation, before-and-after comparisons, or marketing. We will make reasonable efforts to avoid displaying personal information, addresses, documents, family photographs, or other identifying details in publicly shared marketing content.

Cookies & Website Technology

Our website and third-party service providers may use cookies or similar technologies to support website functionality, measure traffic, and improve the user experience. Your browser may allow you to limit or disable certain cookies.

Data Security

We take reasonable steps to protect the personal information entrusted to us. However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Data Retention

We may retain customer information for as long as reasonably necessary to provide services, maintain business records, meet legal or accounting obligations, resolve disputes, and protect our business interests.

Third-Party Services

Our website may use or link to third-party platforms, including scheduling, payment, communication, or customer-management services. Those providers maintain their own privacy practices, and Maven Facility Solutions is not responsible for their separate policies.

Your Choices

Certain records may need to be retained for legitimate business, accounting, or legal purposes. You may contact us to:

Update or correct your contact information
Ask questions about how your information is used
Request that we stop sending optional marketing communications

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website along with the revised effective date.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Maven Facility Solutions

Phone: (252) 227-0378

Email: info@MavenFacilitySolutions.net

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